Reporting so that you know what is happening
With a detailed action plan showing goals and the work programme, we then have in place the structure that we build our reporting framework around. During the course of the implementation the plan will be updated as situations are encountered and any variances reported against new baselines.
A communications timetable is agreed in the discovery phase where key expectations are identified. Driven by this we are skilled at delivering reports that match the needs of the audience. This reflects stakeholder roles and includes the amount of detail they prefer and their key performance metrics, these may be scheduling and delays, financial and cost changes, or resource impacts.
Implementation plans have to be responsive to real-world events, where swift and efficient reporting and communications is vital to maintain confidence. When new systems meet old data-for the first time, and new environments and changing processes it is inevitable that notifiable situations will arise and keeping everyone in the loop is critical. Alongside the agreed reporting programme we favour the use of high level dashboards that can show progress in real-time at a summary level so that you know what is happening.